The EE Community

Migrated to EE Broadband, when will I get my new hub?

Recently migrated from BT FTTC to EE FTTC Service. I’ve had the emails that the migration is complete, using my existing BT hub, and the service is live. When will my new EE hub arrive?

Cyber security

I am trying to activate my cyber security but when i click on activate it states theres a problem and to try again any ideas

Rung up 150 at the beginning of last month as if u text ba for balance to 150 it comes back saying unavailable when I spoke to ee they said they r aware of the problem n it should b sorted in a week n to keep trying but it still isn’t sorted and it’s...

Charged for previous contract that ended rather than new one

Been in contact with ee all day, this is just a note for everyone else, be careful with you contracts. Mine ended on the 14th at midnight and switched to my new one at 3:45 am on the 15th. Conviently EE have charged me for the next month in the gap b...

WIFI 7 - Sales Snake Oil

Anyone else get suckered in?I switched from BT to EE on the basis of Wifi 7 improving Wifi stability and performance in my garden office - spoke to the sales advisor on the phone about my BT Discs not being up to the task - had a 100mbps connection n...

Apply to have a mobile phone mast installed

Hi, Wanting to find out how a small business would go about appyling to have a phone mast installed on private land?

Re: Anyone else trying to make a complaint and then call is cut off?

I have also tried and oddly yes when I am put on waiting of after about 45 mins cut off tried five times so far and still unable to cancel. Can note even do this online which I find highly suspicious.

Resolved! EE Ultra boost for now

Hi all, recently updated to EE TV and have to say I’m really enjoying it after coming from Sky Q of 15 years. Everything works and I much prefer the interface. The only annoyance here for me is the fact the Ultra boost for NOW tv doesn’t seem availab...

Connected - No Internet Access

Two weeks ago my home network suddenly started showing certain devices as 'connected / no internet access'. It seems to be affecting most devices on the network randomly, including phones (both iPhone and Androids), tablets, the Smart TV and my lapto...

Increase my spend cap when abroad

I tried to set up data roaming before going abroad. But got a text to say do it when abroad. Now im abroad and cant do anything because i have reached my spend cap (im suppose to get a text to let me know when this happens). I can seem to contact any...

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