Hi.
Earlier, I had sent an email to the EE Life Events team, advising them I was a vulnerable customer of theirs, with autism, learning difficulties and also depression. I had attached evidence from my GP of this, and they came back to me saying that I did not meet the criteria.
Me, obviously unhappy with their response, advising them it states on their webpage that “If you have a learning disability then we can look in to making account adjustments for you”. The advisor came back to me and said “Yes, I know it states that but you can use the phone fine” I could not believe what I was hearing.
In 21st century Britain, is discriminating towards the disabled now the norm because for an advisor to tell me that is not on, yes I made a complaint to webchat but got nowhere as my end resolution was going to end the contract without having to pay an early termination fee.
The reason I wanted that resolution is because of the medical issues that are currently ongoing, in which I do not understand the meaning of debt and money. This meant I have had to set up several payment plans with EE in order to get back on track, but it’s not helping me get any better, for the sake of my mental health and credit file.
Essentially do you think I should give it one more go to the EE Life Events team, but add further to my displeasure of having to deal with that agent today to see if they can make any exception, or am I just wasting my time?
