Ee fraud dept stopped partners new contract due to suspected fraud. Asked us to take id to store. We did that and they didn’t change anything. Partner made a complaint as he was given no information, they just cancelled his contract. He received an email that gave no complaint reference number, it just said they had closed his complaint.
He still wants a phone, despite being treated appallingly so far, but the wonderful fraud department have put an eligibility limit on his account so he cannot get the phone he wants until that has been lifted. Does not make sense as if they think it’s fraud what difference does the model of phone make?
We have now received a letter from ee telling us they are sorry someone took out a contract in his name and it has now been cancelled and thanks for letting them know!! What??
we have linked in with one staff member who has been amazingly helpful, but even he cannot help get this resolved. I have only just taken out my contract, but if we cannot get this resolved I will be cancelling mine as we will both go back to a Vodafone mobile contract.
can anyone help as currently ee do not seem to have a clue what they are doing. Appreciate they have to be careful, but how wrong can they be. We took in passport, drivers licence and utility bill and he had his picture taken. We were both previously ee/orange customers for over 20 years and this is no way to treat a customer.
