Setup direct debit, 1st time, different mobile numbers on bill?

[bbones]

Setup direct debit, 1st time, different unrecognised mobile numbers on bill?

[Michael_D · Accepted solution]

Hi @bbones. 

Welcome to the community.

Is this your first bill with EE? Are you porting numbers over from another network? If you are, the temporary numbers you are given are usually shown on the first bill before they are replaced by your existing numbers are moved over.

Michael

[bbones]

Thank you, I have now sorted it, you are correct. But I did not find that
explained! But now it is all OK.
I found EE customer service a bit manic!

Bob

[Leanne_T]

Thanks for coming back and letting us know this is now sorted for you @bbones 

Leanne 🙂