Double Netflix

[Herbhead]

Have just moved over from BT on the 28th August for both TV and Broadband.  Before the end of the day I received the first bill from EE - understandable if you are billed in advance of a period.

However under my bill for TV this is showing Netflix Premium twice, yes I signed up for it but not twice.  Any views (is this a first bill 'glitch' that will be fixed / refunded on the second bill?)

[Michael_D · Accepted solution]

Hi @Herbhead.

Thanks for coming to the community.

There are sometimes occasions when you have a part month charge if a product is added during the bill month, but with the dates the charge was added being two days apart I think it would be best to get in touch with our billing guides so they can access your account and check it over.

Michael

[Herbhead]

Yes it was wrong and you have credited me the incorrect £11.  Thanks for the guidance.

[Leanne_T]

Thanks for coming back to us and letting us know @Herbhead 

Glad to hear this is now sorted for you.

Leanne 🙂