Roaming charges in the USA with inclusive extras add on

[MikeyBN]

Hi

I have an "inclusive extras" add on to my contract covering the addition of the EU and USA taken out late in 2023, and I am based in the UK. Having sent a text message to a UK mobile number on roaming in the US on my current trip I have been charged. I thought the add on I have was supposed to cover all data, texts and calls currently on my normal contract. Has anyone else found this issue or understands why this cost has appeared?

Thanks

[XRaySpeX]

That + VAT= 76p is the price of a plain text when you don't have the Roam Abroad Pass. Are you sure you have PICKED that Inclusive Extra as active?

[MikeyBN · Accepted solution]

As I thought, just sent a message to a UK text and my billing account shows it is included in the roaming cost.

Thanks @XRaySpeX @Katie_B apologies for the false alarm.

😕

[XRaySpeX]

That's OK! Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Katie_B]

Thanks for letting us know @MikeyBN. 

Have a great visit to the States. 

Katie