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Removal of mobile discount

philchave
Visitor

Both wife and I had texts this morning saying that our 10% mobile discount is being withdrawn from the next bill onwards.

We're not eligible because we've cancelled or unlinked our BT broadband, according to this text.

The truth is, we have not changed or cancelled anything, and can't find any reason for this.

Anyone got any ideas?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

You need to call CS as the reason given was false.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP