Charge to bill

[dylan415]

Ever since the EE app update. My charge to bill subscriptions have failed and will not go through. It has rejected any charge to bill payments. Is anyone else having this problem?

[Alex_M]

Hi @dylan415 ,

There is a limit of £40 per transaction and £240 per line per month. Have you exceeded this?

Also, check that charge to bill is not barred by texting UNBAR to 150.

Thanks,
Alex

[dylan415]

Thanks for the reply. After texting unbar to 150 I got the text back. 

“We're really sorry but as you have a multi-line account and we can't confirm you're the account holder, we're unable to remove the third party bar for you

Please contact customer services on 150.”

I’ve used these services for the best part of 4 years. Very unsure how this has happened.

[dylan415 · Accepted solution]

Just to let anyone know. This problem can be solved by re-downloading My EE app and going through the new set up!

[Alex_M]

Ah excellent! Glad you got it sorted.