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Refund

mzhang95
Visitor

‎23-09-2022 08:43 PM

My data is not working and I’ve been trying to contact you to fix the issue but there was an error that I kept saying getting when I tried to reach out. At the point since I’m not able to use the EE sim I would like a full refund to the credit card

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎23-09-2022 08:46 PM

Hi @mzhang95 

Have you checked EE network status checker? 

https://coverage.ee.co.uk/coverage/ee

Alternatively you will need to speak to EE CS on 150 or via your account and live chat. There is no customer account access on these forums.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎24-09-2022 09:22 AM

Hi @mzhang95,

Welcome to the EE Community. 🙂

Are you seeing the same issue this morning?

James

0 Helpful