Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 66702 Views
  • 69 replies
  • 14 Helpful

My order hasn’t updated

I placed an order/add on to my account and paid the upfront cost of £20 but I’ve still not had any other updates bar the one to say my order has been placed! What is going on ?? Anyone know  thanks in advance 

Billing

I'm wanting to lower my bill as its a ridiculous price "£57" for unlimited calls and texts and only 10GB of data.. I've got a friends and family code that i can't for the life of me find how and where to enter it.. I've been with EE for over 10 years...

Mez88 by • Investigator
  • 582 Views
  • 4 replies
  • 0 Helpful

Help

Why did EE refuse my 30% off discount and opted to give me 18%, and the only explanation I was given is that they don’t know why it won’t work.  am I being mugged  

Sabahnn by • Visitor
  • 377 Views
  • 1 replies
  • 1 Helpful

Resolved! Downgrade my contract

Hi my contract ends in October..Trying to find out if I can downgrade my contract to less net as I no longer need 200gb.app says nothing.Phoned EE 16 times.Nonodu will pick up the phone.So can I downgrade my contract in a month or should I just leave...

Butnyboy64 by • Established Contributor
  • 977 Views
  • 2 replies
  • 0 Helpful

Phone useage

I’ve been cut off my data and calls for no reason even though I’ve paid my monthly bill and have data.. so am unable to call EE annoyingly. Any ideas on how to get this sorted? 

Jackll88 by • Visitor
  • 386 Views
  • 1 replies
  • 1 Helpful
Most solutions
More
Top Helpful authors
More
Learn about