Termination of new contract

Nicki34 · ‎24-09-2022

I visited in store and signed for a new contract 7 days ago , paying £10 more a month but have now seen a deal for only £2 more but more data. Can I stop new contract?

Schockwave · ‎24-09-2022

Hello @Nicki34 ,

Welcome to the community,

If you signed up to a contract in an EE shop, there is no cooling off period, this is only possible online or via phone order. I doubt the shop you made the contract with will allow you to do so, unless it was a 30 day contract, then you can give notice.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎24-09-2022

Hello @Nicki34 ,

Welcome to the community,

If you signed up to a contract in an EE shop, there is no cooling off period, this is only possible online or via phone order. I doubt the shop you made the contract with will allow you to do so, unless it was a 30 day contract, then you can give notice.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.