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Re: How do I get a replacement sim card (pay-as-you-go)?

Kosrat1982
Explorer

Subject: Request to Change Contract to Pay-As-You-Go and Sim Card Delivery

 

Dear [EE Company],

 

I hope this email finds you well. I am writing to request a change in my current contract from a monthly plan to a pay-as-you-go plan. My mobile number is XXXXX XXX XXX. Additionally, I would also appreciate it if you could kindly send a new SIM card to the following address: XXXXXXX, XXX XXX.

 

I would be grateful if you could process these requests at your earliest convenience and confirm the changes made. If there are any necessary steps that I need to follow to complete this process, please do not hesitate to inform me.

 

Thank you for your attention to this matter. I look forward to your prompt assistance and a smooth transition to a pay-as-you-go plan.

 

Best regards,

Deeman 

 

[MOD EDIT: Removed personal information from public ppst]

 

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

You have not emailed EE CS, merely posted on a user discussion forum - including personal details that are an open invitation to spammers and should be removed ASAP.

You need to contact EE CS on 150 to request a 30day cancellation, and migration to PAYG rather than disconnection.

You won't need a new SIM. Your existing SIM & no. will just change to a PAYG plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@Kosrat1982  If you’ve not reached your minimum term you’ll be required to pay off the remaining term of your contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.