Contract ended but still being charged!

[rita-67]

The same thing happened to me, it doesn't make sense, why not make it clear in the contract or at least give us a heads up when signing the contract. My contract for my phone ended in November and I thought they would stop charging automatically, little did I know they were still taking £80 out of my bank up to this day.  And when we told them they said they can't do anything because it says in the agreement. 

[rita-67]

ahahah were u surprised when someone had the balls to speak up to ur companies scam? 

[Chris_B]

@rita-67   So you didn’t read them because they are perfectly legible and they are not point 5.   

oh and I’m a customer just like you.  But I do read contracts before agreeing to them. 

[ee_user14]

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@rita-67 wrote:

ahahah were u surprised when someone had the balls to speak up to ur companies scam? 

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"ur companies scam"? If you think I work for EE, that's something else you're mistaken about - I don't. I don't work in telecoms, so I would strongly recommend you make sure of facts in the future.

I just happen to disagree with your view on EE's contractual structure, and note that you didn't answer any of my previous questions, but resorted to (what you presumably think is) some kind of cheap insult.

[Chris_B]

@rita-67   

“ahahah were u surprised when someone had the balls to speak up to ur companies scam? ”

So you’re are just proving you didn’t understand what happens at the minimum term date and you chose not to do something about it and take no responsibility for not reading the T&Cs.   

in this case had it have just terminated on the minimum term date you’d have also lost your phone number.   And if you were abroad at the time you would’ve been left with no working phone, but by the sounds of it you’re more than happy with that and you wouldn’t be complaining about having no service when abroad suddenly. 

As a customer of any company that gives you a contract that you agree to it’s your responsibility to understand the T&Cs of that contract.   
 

[rita-67]

well i dont remeber asking you to reply to my comment so wtv u found offensive ill double it and give it to the next person

[rita-67]

dont make it so small then lol, no ones gonna read 6 pages of bs thats in size 3

[Peter_W]

Welcome to the Community, @rita-67.

This is a public discussion forum, and it's a natural feature of such platforms that users aren't always going to 100% agree.

That being said though, I'd just like to emphasise as a quick reminder to everyone here that we want to make sure discussions remain civil and friendly 😊

The details @Debbie_G and our other members have mentioned here around contracts are all correct, though. 

With all mobile contracts, regardless of network, the duration listed is a contract commitment period rather than a limited service window, and it's always the customer's choice what happens to this next. 

Contract terms will always be displayed at the point of sale too, and it's the customer's responsibility to ensure they understand these when agreeing to any plan.

I can really appreciate the extra charges will have come as a shock if you didn't realise this was happening, but as others have mentioned responsibility does lie with the customer to monitor their bills and payments on a month to month basis, and then query these should it be needed. 

As Debbie mentioned, if you wanted to discuss this further you're best giving our team a call, or alternatively you can also raise this as a complaint via the details listed below, too.

EE Complaints Code of Practice

Peter

[rita-67]

Exactly conversations should remain respectful, so tell that to your team next time.

[ee_user14]

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@rita-67 wrote:

Exactly conversations should remain respectful, so tell that to your team next time.

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Respect is earned. You seem to think that anyone who disagrees with your view, is being disrespectful.

[rita-67]

on about respect is earned, they were being rude not just disagreeing, plus i never asked them to reply to me