Contract ended but still being charged!

[rita-67]

The same thing happened to me, it doesn't make sense, why not make it clear in the contract or at least give us a heads up when signing the contract. My contract for my phone ended in November and I thought they would stop charging automatically, little did I know they were still taking £80 out of my bank up to this day.  And when we told them they said they can't do anything because it says in the agreement. 

[XRaySpeX]

You don't need to ask. This is a forum. By posting here you are inviting anyone to contribute to your points.

[Peter_W]

I've had to remove a few posts here due to comments that are inappropriate and not constructive to the wider discussion. 

I'd just like to reiterate to everyone on this thread my earlier points about making sure any discussions remain civil, and remind everyone not to resort to personal insults of any kind.

@rita-67 just to make sure you're 100% aware, this is a public discussion board where anyone can reach out for queries about EE products and services.

Whilst staff members such as myself are present, a majority of posts are from fellow customers and members of the public, and anyone is welcome to contribute to discussions. 

For more information on what we're about, and our expectations from members, it's worth checking out our Community Guidelines here:

EE Community guidelines - The EE Community

Peter