I'm an ex employee who purchased an iPad Pro on contract 4 years ago and have damaged it. I need to get proof of purchase from EE so I can make a claim on my banks insurance but no one can find any history of the iPad on my account ever. Please help as I think it’s crazy that I was paying £50 a month for 2 years and you can’t find any history of it!
3 days ago i call them and before that week as well i call ee and they told me to we send it to your email and it’s been 12 days I didn’t get proof of purchase
@Kartik15 Have you double checked your spam/junk/promotions folders in case the e-mail has ended up there? If a proof of purchase is sent by e-mail it should arrive pretty much immediately. If it is not coming through at all it would suggest an incorrect e-mail address may be being entered by the guide when you call.
If it is not in any other folder, please give us a call on 150 to double check the e-mail it has been sent to and retry sending it when on the call.
