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Belsfield21
Visitor

‎17-10-2022 10:48 AM

I would like to know why i am still paying a phone bill when you are no longer my provider. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-10-2022 11:27 AM

@Belsfield21 : Did you move to your new provider using a PAC or STAC from EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎17-10-2022 11:44 AM

@Belsfield21  Did you give notice to terminate that contract?  A contract doesn’t just end at the minimum term otherwise you could be cut off when you need the device to make a call you could even be outside the UK when that could happen.   Your contract changed to a 30 day rolling contract until you give notice to terminate. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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