Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Useage suspended

Hi. My phone services have been suspended and I need to pay the bill however I pay by direct debit which is due next week. I don’t understand why they have suspended my account?

Upfront cost not refunded

Upfront cost not been refunded a week ago

Resolved! Why were my charges increased in January

I have just noticed that my rental charges were increased in January of this year, and further increased in April, whilst I am on contract.I understood at the start of my contract that charges would only be increased in April.Please advise.Thanks,Win...

Resolved! Contract

How do I find out when my contract ends

Resolved! Price of upgrade

My phone contract is due to end, can I renew the contract without upgrading the handset, if so will I save money by doing so? Thank you. Donna

Resolved! discount

My 10% discount hasn't applied

Will I be charged the same VAT every month ?

Hey I recently took out a business contract with ee I do know that the vat is separate I am just wondering if I will be charged the same VAT every month I won’t be needing any add-ons and the contract is capped so can’t go over spending limit! thank ...

Resolved! Pac code

I have ordered pac code used for new phone will this automatically cancel my other contract or do I need to do this

Bill

Why is my bill balance not updating after manual two payments?

Dolphin 7

I have a very low usage mobile phone and have had it since March 2013 on the Dolphin 7 tariff. I only use it for calls and texts, I do not use data.The other benefit I have is that when I am in Spain on holiday I do not have to pay extra charges to u...