Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61357 Views
  • 69 replies
  • 14 Helpful

Bill

Where online can I see a copy of my monthly bill with all my calls/texts etc?

billing

iam struggling with my bill to keep on top can we discuss my payment plan contract 

Looking to get pay monthly contract

Hi guys looking to get a pay monthly contract online and handset sent to the house but I have been told that I need photo id which I don't have is this true as I tried to get handset in store and was also told that I needed photo id.thanks

YNWAJOHN by Visitor
  • 376 Views
  • 1 replies
  • 0 Helpful

Me payday 29 each month

Me payday 29 each month..why me bill its ready with fees charge at 29 aug . when me ready payd with not fees charge ???  [Mod edit: Please do not post personal information on the public board. Thanks!]

Audi77 by Visitor
  • 363 Views
  • 2 replies
  • 0 Helpful

Discount not applied

Hi,I have had my phone several months and was told my 20% discount would start automatically but it still hasn't! Please could this be checked and could be back paid from the start of my contract.Thanks,Nicola

Payment Plan Upgrades

So I went on a payment plan as I was out of work for 5 whole months (used to work in EE Retail), am I still able to upgrade my device assuming I have no outstanding balance?

Bedtime by Investigator
  • 394 Views
  • 1 replies
  • 1 Helpful

Query on phone Bill

I spoke to one of your colleagues on the phone on Wednesday 24 August querying my bill he said that he would need to request the phone conversation which would take 72 hrs so scheduled a callback for Sunday 28 August at 2pm gave him until after 3pm s...