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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 64593 Views
  • 69 replies
  • 14 Helpful

Not getting confirmation on bill payment.

Hi. I pay my bill online few minutes after midnight and as soon as money left my bank account ad I was waiting for a redirection to re payment website app close it self and I end up with no payment confirmation. App still showing that my bill is unpa...

EE SIM card

Hi how long have I had my EE SIM card now please am I a vip customer yet and could you please tell me the numbers of my outgoing and incoming calls history please 

Resolved! Call log

Hi i need to access call logs for mobile xxxxxxxxxxx for february 2021. Can you please advise how to do this. Thank  [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Tommac69 by • Visitor
  • 1849 Views
  • 1 replies
  • 1 Helpful

Feeling abused

Why do EE seem to make it so difficult to cancel an account..? I don't have a mobile number for my mifi which has not been in use for several months. I logged in to my account and there is no option to cancel or suspended my account. I cancelled my D...

arpemrock by • Investigator
  • 708 Views
  • 5 replies
  • 2 Helpful
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