Contracts & Billing

Query on phone Bill

I spoke to one of your colleagues on the phone on Wednesday 24 August querying my bill he said that he would need to request the phone conversation which would take 72 hrs so scheduled a callback for Sunday 28 August at 2pm gave him until after 3pm s...

Contract

When looking at a new contract, in the essentials plan under usage it says ‘ loads of texts and calls’ what does loads actually mean? As the smart plan states ‘unlimited’ for calls and texts  

My bill

Hi can I pay my phone bill on the 16th of September please

Final Bill

I’ve just had a huge final bill, months after leaving EE! Why would I have this when I paid my final bill months ago? 

My account is saying iam the account user and not the account holder

My contract

Hi, Ive changed my contract into my name and asked to renew the contract deal I have. But he has put me on a data only contract by mistake and now I carnt make or receive phone calls. So I can't ring up to correct it. Can someone please help with thi...

Complaint

Why am i getting to be overcharged this month?

Upgrade

I upgrade my phone and needed to send a phone back I posted it out before I got the delivery bag to send it back as I was worried I had gone over my 14days, I got an email just after I sent it to say they was sending me a returns bag, now am worried ...

My bill

How much is my July statement 

Late payment fee

Why was I charged a late payment fee the day my bill was generated.