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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60635 Views
  • 69 replies
  • 14 Helpful

Resolved! My phone bill

I am being billed £9.99 a month for Apple Music and streaming, which I neither asked for or use. Can you please immediately delete this from my bill/plan.

Upgrade

I e been with EE for 5 years now and I’m had multiple upgrades but these year I’m getting ridiculous prices. It’s a shame but I’m thinking about leaving as I’m getting better deals els where, sky has offered me a iPhone 13 pro max for £37 and unlimit...

Disability consideration !!!

I am a disabled person trying to buy a phone . I have been trying to receive it since Saturday 13th . I could not collect it from the store as planned as I was refused the identification I had , that is a perfectly acceptable form of id. I also have ...

D4rkb0t by • Explorer
  • 643 Views
  • 5 replies
  • 2 Helpful

Resolved! How to end

I have multiple contracts on one account. One contract has ended and want to cancel but can't seem to cancel just the one.

Lisamb88 by • Visitor
  • 439 Views
  • 1 replies
  • 1 Helpful

Roaming charge

I have EU/EEA roaming on my plan but have been charged £60 for receiving 3 calls in Norway. Why? Also I  can't get wifi calling when abroad yet can use watsapp etc, is there anything I need to do in settings? Wifi calling is on.

Bstir by • Visitor
  • 378 Views
  • 1 replies
  • 0 Helpful

Leaving broadband - does it effect mobiles?

my broadband cost has gone up and we have had some speed issues. BT knocked just now and offered a faster speed for half the price. As they own the cables they can maintain themselves so issues I think will be easier to sort out. I have four mobiles ...

Resolved! Paying too much

Hello,  my contract finished in May this year and I’m still paying the same amount without any upgrade for new phone. Can I change it for pay as you go? 

PrettyP by • Visitor
  • 464 Views
  • 1 replies
  • 2 Helpful
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