Paying off device early online

StarbabyCat · ‎11-11-2024

Hello,

I've decided to move phones to get an iPhone 16 pro. I'm only part way through paying off my current device and went onto the app to pay the balance off so I can upgrade, but I can't see it?

It says my payments are up to date and that's it.

Do I have to do it via 150? Was going to use both a credit card and debit so planned to do two transactions online.

Chris_B · ‎11-11-2024

@StarbabyCat yes you will need to call customer support to do this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎11-11-2024

@StarbabyCat yes you will need to call customer support to do this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎11-11-2024

You need to tell CS that you're cancelling it with 30 days notice.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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