Hello @NeilDodsworth ,
Welcome to the community,
Have you actually had a look at your billing to see what all the charges are for? It should be there, possibly extra charges.
We would have no idea here in the forum, as there is no account access and we have no idea who you are, this is a public forum, you will have to ring customer service, billing department and speak to them.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
