Overcharging

[Amranny]

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the “final decision.”

Please log this as a formal complaint, stop further charges, review/refund post-contract billing, and confirm my credit file won’t be affected.

[bristolian]

You may find one of the newer FlexPay plans more suitable, where the airtime and device loan are contractually split.

The finance loan is a 24 or 36 month fixed-term agreement which naturally ends once repaid. The airtime is on a 30day rolling plan with a minimum-term.

If you find the concept of a minimum-term or notice period doesn't suit you, then you are better off on a prepayment-PAYG setup.

[Chris_B]

@edbostan   Let’s say you was abroad and you reached the minimum term and got cut off would you be complaining about being cut off while abroad.       I’m 100% positive you’ll be going mental if that happened.  

  How about reading the T&Cs of the contract agreement before agreeing to them.  If you did that would you still be complaining about reaching the minimum term date and it not just ending and thus cutting you off.     Taking no responsibility for understanding or even reading the contract is down to you not EE,