Overcharged!!!

gtunc · ‎23-02-2023

I see 10 addons as extra charge on my bill and have no idea. Please help!

Christopher_G · ‎23-02-2023

Was the EE SIM card in a device in Turkey, @gtunc? The roam abroad pass would only trigger if it was.

Chris

XRaySpeX · ‎23-02-2023

Are you aboard? They look like Travel Data Passes & you got charged on each day (10) you used your allowances there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

gtunc · ‎23-02-2023

I was abroad in Turkey in Jan but used a Turkish sim card. I didn’t ise my ee sim card. I don’t know why they charged me those.

Christopher_G · ‎23-02-2023

Was the EE SIM card in a device in Turkey, @gtunc? The roam abroad pass would only trigger if it was.

Chris

XRaySpeX · ‎23-02-2023

@Christopher_G : But only if you used it in anger, not just that it was present!

@gtunc : Using it would include receiving calls.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎23-02-2023

Yep, absolutely. Receiving calls, making calls, sending texts or data apps/browsing, @XRaySpeX.

Chris

bristolian · ‎23-02-2023

If any system apps had refresh enabled or check-for-updates on auto, this would also trigger data use.

gtunc · ‎23-02-2023

Hi all, I had a chat with an agent and looks like it was triggering everyday even tho I didn’t use it. It was plugged in to my old phone just in case if I get any sms from my gp.

ee was kind enough to apply credit to my account ❤️

Leanne_T · ‎24-02-2023

Thanks for coming back and letting us know @gtunc

Leanne.