Over charged and no bill to view

Nickie1970
Explorer

‎23-09-2022 03:13 PM

I pay for 3 phones and am being overcharged how can I view my bill, to see where the overcharge is happening?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎23-09-2022 03:38 PM

@Nickie1970  On your online EE account or via the my EE app. You just need to look at the bill breakdown. If you’ve not looked at this how do you know you’re being over charged?   There could be out of allowance charges added to the bill/s. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Nickie1970
Explorer
In response to Chris_B

‎24-09-2022 09:57 AM

The 3 phones in question were capped, so the bill wouldn’t go out of control. It’s like I’ve paid for another phone. I’d love to speak to someone but the shop has literally just shut down and after waiting in a queue for 15 mins I was cut off.

Sent from my iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Nickie1970

‎24-09-2022 11:22 AM

Hi @Nickie1970,

Welcome to the EE Community. 🙂

Did you manage to take a look at your bill in My EE?

What unexpected charges are you seeing? Are your plan costs higher than you expected or are there additional charges for usage/services outside your plan?

James