Unless he has pre-arranged with CS for you to represent him to EE on his contractual matters you cannot do it.
He needs to contact EE giving 30 days notice of cancellation of his mobile contract. If he is still within his min term he will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.
He should try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
