Order declined

[Vladescuion]

Hi

i try to make a online phone contract but was declined but u take my upfront payment. Why you not return back the money after declining the contract and you keeping it for couple of days.

[Chris_B]

@Vladescuion  because that refund has to be processed.   

[James_B]

Hi @Vladescuion,

Welcome to the EE Community. 🙂

Does the payment show as pending in your online banking?

James

[Vladescuion]

Yes on pending

[James_B · Accepted solution]

Hi @Vladescuion,

As your application wasn't successful, this payment won't be completed. Please contact your bank to find out how long it will take before they release the funds back into your account.

James