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Not received SIM card but getting charged

stephenleishman
Investigator
Investigator

‎15-12-2022 02:39 PM

I have received bill by post so EE obviously have my address.

Haven't sent my SIM card and I have no mobile service 

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎15-12-2022 05:09 PM

Hi @stephenleishman

Welcome to the community.

It could be delayed in the post. Do you live near an EE store? You could pop in with ID and they'll give you a replacement there and then.

Chris

stephenleishman
Investigator
Investigator
In response to Christopher_G

‎15-12-2022 06:01 PM

Hello Christopher, I don't really and I have had a stroke so it makes it difficult to travel. All I need is the SIM card. Unfortunately it appears to be nearly impossible to get in touch with anyone without a phone but unfortunately I don't have a sim  card so can't call them. Catch 22 position I'm afraid 

0 Helpful
Christopher_G
EE Community Support Team
In response to stephenleishman

‎15-12-2022 06:35 PM

If you call us on 0800 956 6000, you should get through without having an EE number, @stephenleishman.

Chris

stephenleishman
Investigator
Investigator
In response to Christopher_G

‎15-12-2022 06:47 PM

Thanks Chris, I will try that.
Regards
Stevie
0 Helpful