Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancel contract

Katy117
Visitor

‎15-12-2022 06:24 PM

Hi would like to cancel contract immediately. My contract finished 05/11/2022. I have been trying to contact you for some time on 150 with no success. My son is now helping me with this chat as I am not the best at texting. I have also been to my local store several time over the last few weeks as I did not want the contract to renew. After several visits to the local store. A local resident informed me the store has been closed for 2 months. Please assist as I am a pensioner on a tight budget I will be asking for the payment taken on 12/12/2022 to be returned

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-12-2022 06:55 PM - edited ‎15-12-2022 06:55 PM

You need to phone EE giving 30 days notice of cancellation of your mobile contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎15-12-2022 06:58 PM

There is a popular misconception that telecoms contracts are fixed term ones that end - together with the service - on the anniversary date. This is not the case - they are rolling 30day notice contracts with a minimum term. Your contract doesn't end until you have given disconnection notice and your service is cancelled.

If you give disconnection notice today, your service and payments will cease on or around January 14th.