I'm meant to have a fixed bill and spending cap

[annamink]

All the charges are a joke

[Chris_B]

@annamink   Your bill doesn’t include out of allowance charges.   If you a call a premium rate number and any number that has a service charge you’ll be billed for them.  MMS are also chargeable.  

[annamink]

MMS are charged how?? It's meant to be included 

[annamink]

How can I cancel phone cos this is awful 

Can I pay phone off then that b it or cancel DD I am so confused 

[Chris_B]

@annamink  MMS (picture message) have always been charged.    73p per mms 

Your tariff is text/calls/data.    MMS are not texts.  Texts are only 160 characters, including blank spaces and if that texts goes over 160 characters it could go as an MMS and anything over ( I believe 4 ) to more that one recipient will go as a MMS. 

[bristolian]

What are the extra charges you've incurred? There's some info on the spend cap facility at https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your-usage/how-do-i-set-up-... 

Text messages should be fine to send over 160 characters, but iPhones do work differently from Android with these - it can also depend on the content of the message. Are you using iOS or Android?

https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/why-are-some-...