Not able to view my mobile bill through the EE app/online

[RailRod]

ve been able to view bills until today ,I have two phone numbers on one account and I cannot view them, they have gone, says  link your number in the EE account, when I do it says number already linked

cheers Rod

[Leanne_T]

Hi @RailRod 

Thanks for coming here. 

Are you using the same email address you registered for the EE account to log in? 

Do you get the same message on the app and EE account online? 

Thanks 🙂

Leanne.

[RailRod]

Hello Leanne.

thanks for getting back to me

yes  using the same email address and get same message  on online or app

[Leanne_T]

Thanks @RailRod 

In this case, please call us on 150 and the team can check your account for you and see what is needed to get this sorted for you. 

Leanne.

[RailRod]

Thanks Leanne, will ring tomorrow ,going to work now

[Leanne_T]

No problem @RailRod 

Hope you have a good night at work 🙂

Leanne.