No billing information.

Iceonfire · ‎03-03-2025

Before Christmas I changed my EE account (upgraded) since then I have been told my bill is ready for viewing but on going to the site only my previous contract bill is shown, which has now been closed. Had no bill information for Feb or March regarding my new contract. Why?

Michael_D · ‎04-03-2025

That'll be the best option @Iceonfire.

The team will be able to check your account to see what it is linked to at the moment, and help to get it working as it should be.

You can see how to reach the team on our Contact Us page.

Michael

View solution in original post

XRaySpeX · ‎03-03-2025

What did you upgrade from/to?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Iceonfire · ‎03-03-2025

Faster broadband + entertainment package

XRaySpeX · ‎03-03-2025

From what BB plan to what BB plan?

I did a similar upgrade recently & both plans are still showing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Iceonfire · ‎03-03-2025

I think I need to ring up EE!

Michael_D · ‎04-03-2025

That'll be the best option @Iceonfire.

The team will be able to check your account to see what it is linked to at the moment, and help to get it working as it should be.

You can see how to reach the team on our Contact Us page.

Michael