New mobile pricing

[treezsh]

Hi. My mobile monthly bill has increased substantially although my usage is fairly low.  Can i get another plan please or i shall think of leaving EE

[Linzi_H · Accepted solution]

Hi @treezsh 

Welcome to the community. 

If you give our team a call, they'll be able to review your account and discuss all available options. 

Linzi 

[XRaySpeX]

You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.