My wife died 10 September 2022

[Woolhamj]

The ref no is xxxxxxxxxxxxxxxxxx, my wife's phone number is xxxxx xxxxxx,  , l wish to keep my current account , can you confirm the amount of new payment , after my wife's account is stopped , payments will be made from same bank account 

My wife's name is Mrs xxxxxxxx xxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]
 

[Simon1231e]

Hi, firstly, I am so very sorry to hear of your wife’s death.

Just to let you know that this is a public forum. I know EE don’t allow the posting of personal information so they will delete this post. However, call them on 150 from an EE phone and they will help you.

Sorry again.

[James_B]

Hi @Woolhamj,

I'm very sorry to hear of your loss. I'd like to arrange a call back from our Customer Care team, who'll be able to access your account and answer any questions you have.

Please check your private message inbox for details.

Thanks

James

[XRaySpeX]

Sorry to hear the sad news.

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else