My card is charged £49.00 for an unknown subscription

Liudmyla_Shleik · ‎31-05-2026

My card is charged £49.00 for an unknown subscription that I did not agree to, maybe I accidentally pressed something and it automatically charges me. Where should I go with this problem? Please tell me! And how can I solve it

[Mod edit: add title]

Linzi_H · ‎01-06-2026

Hi @Liudmyla_Shleik

Welcome to the Community.

If you have an EE Pay Monthly account with us and can see a £49 subscription charge on your EE bill, you should be able to double check any services from other companies here 👉 Charge purchases to your EE Mobile bill.

Or if this charge from EE has been taken directly from your bank account, then please reach out to our team, and they'll be able to help locate what this payment is for.

Linzi

View solution in original post

Linzi_H · ‎01-06-2026

Hi @Liudmyla_Shleik

Welcome to the Community.

If you have an EE Pay Monthly account with us and can see a £49 subscription charge on your EE bill, you should be able to double check any services from other companies here 👉 Charge purchases to your EE Mobile bill.

Or if this charge from EE has been taken directly from your bank account, then please reach out to our team, and they'll be able to help locate what this payment is for.

Linzi