My bill has increased more than I was expecting

danyorke92 · ‎12-06-2026

Hello,

I have just noticed my direct debit notification is a lot more than I was expecting. MY bill seems to have increased by around £14 in 2 years and I am unsure how. Just looking at bills I have had a few small increases over the last couple of months and I am wondering what my options now are.

I have very basic services, and an upgraded Netflix, but I do not feel that I am receiving enough services for what I am paying, especially if looking at a comparable deal with other providers.

Northerner · ‎12-06-2026

Hi @danyorke92

There is no account access on these forums.

EE increase there prices yearly: https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

Speak to EE CS on 150 about deals they can offer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎12-06-2026

Hi @danyorke92

There is no account access on these forums.

EE increase there prices yearly: https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

Speak to EE CS on 150 about deals they can offer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎12-06-2026

Hello @danyorke92 ,

Welcome to the community,

Have you checked your bills breakdown?

You will have to speak to customer service, as we have no access to accounts, this is a public forum.

I would suggest taking a look here:

https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.