Moved from PAYG TO PAYM - No service

[Rossi83]

Hello, 

I moved from EEPAYG to PAYM last week, I rang on Friday and asked for my PAYG number to be moved to my monthly contract, this was actioned whilst I was on the phone. We’re 72 hours past and after numerous phone switching on and off, restarts, checking settings I am unable to make calls, which unhelpfully means I also can’t contact CS

[Katie_B]

Hello @Rossi83. 

Thanks for coming here. 

Are you using your old pay as you go SIM?

Katie

[bristolian · Accepted solution]

What happens when you try making a call? Can you receive calls? Can you send text messages?

You can contact CS on 07953 966150 from any working phone.