Missed payment

Clarebowyer · ‎11-05-2026

I dont understand why payment wasn't taken when it's direct debt and the money was there

Northerner · ‎11-05-2026

Payment is taken about 10 days after billing, are you sure your payment is due.

Check your bank details as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎11-05-2026

Hi @Clarebowyer

Payment is taken about 10 days after billing, are you sure your payment is due.

Check your bank details as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.