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Make a complaint

NotBrian
Visitor

‎25-11-2022 06:30 AM

Hi can some please help and advise how I actually make a complaint 

as in the mechanics, which page/option as all I keep finding is people wanting to make a complaint but no advice on how to

ive tried messaging on the app even calling but to no avail

any help would be appreciated 

NotBrian

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-11-2022 08:33 AM

Hi @NotBrian 

Please see here: 

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-pr...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎25-11-2022 01:19 PM

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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