Lost a job and now struggle with my bills

Rodney8 · ‎26-04-2023

Some time before I lost my job I purchased data sim which I dont need now as Im not in work and it only drags me down as I already struggle a lot with my money. Can this be canceled? The contract started few months ago.

Many thanks for help

XRaySpeX · ‎26-04-2023

If you're having difficulty paying your bill you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎26-04-2023

Good morning @Rodney8.

Welcome to the community.

Please follow the advice provided by @XRaySpeX and get in touch with our customer care team.

The team will do all they can to help.

Katie 🙂

Rodney8 · ‎26-04-2023

Right, so I spoke to ee and they said I would have to fail to pay my DD and then speak to collections team. Is this the best way of sorting it?