Bill for roaming abroad looks like its charge me twice

Idna77
Explorer

‎25-04-2023 05:48 PM

I went abroad on 2nd March and activate roaming for both of my phones once home I deactivated the roaming on 1 line as i didnt require it any longer however i kept the other one open as i was due for another trip later in the month i have since deactivated this too however I appear to have been charged x2 on both accounts

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎25-04-2023 05:59 PM

Did your bill date fall in between? You are charged £15 for each billing month.

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Idna77
Explorer
In response to XRaySpeX

‎25-04-2023 06:05 PM

just checked no doesnt look like it

0 Helpful
Katie_B
EE Community Support Team
In response to Idna77

‎26-04-2023 08:41 AM

Thanks for checking @Idna77. 

Please give us a call on 150 so our customer care team can take a further look into this for you. 

Katie