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Bill for roaming abroad looks like its charge me twice

Idna77
Explorer

‎25-04-2023 05:48 PM

I went abroad on 2nd March and activate roaming for both of my phones once home I deactivated the roaming on 1 line as i didnt require it any longer however i kept the other one open as i was due for another trip later in the month i have since deactivated this too however I appear to have been charged x2 on both accounts

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎25-04-2023 05:59 PM

Did your bill date fall in between? You are charged £15 for each billing month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Idna77
Explorer
In response to XRaySpeX

‎25-04-2023 06:05 PM

just checked no doesnt look like it

0 Helpful
Katie_B
EE Community Support Team
In response to Idna77

‎26-04-2023 08:41 AM

Thanks for checking @Idna77. 

Please give us a call on 150 so our customer care team can take a further look into this for you. 

Katie