Lost a job and now struggle with my bills

Rodney8
Explorer

‎26-04-2023 07:02 AM

Some time before I lost my job I purchased data sim which I dont need now as Im not in work and it only drags me down as I already struggle a lot with my money. Can this be canceled? The contract started few months ago.

Many thanks for help

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-04-2023 07:21 AM

If you're having difficulty paying your bill you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Katie_B
EE Community Support Team

‎26-04-2023 08:06 AM

Good morning @Rodney8. 

Welcome to the community. 

Please follow the advice provided by @XRaySpeX and get in touch with our customer care team. 

The team will do all they can to help. 

Katie 🙂

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Rodney8
Explorer

‎26-04-2023 08:12 AM

Right, so I spoke to ee and they said I would have to fail to pay my DD and then speak to collections team. Is this the best way of sorting it?

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