List of call;s made

[JohnMutley551]

How do I make a check of calls made from my mobile, I have trawled through "My Account " and cannot find a link how to obtain a log/list of calls made from my mobile.  Anyone out there can advise please.

[Chris_B · Accepted solution]

@JohnMutley551  If you’re not paying to have itemised billing there is nothing for you to look at on your account.   Your phone has a call log for you to look at. 

[JohnMutley551]

Thanks for that Chris, I just wanted to check some calls made early June which I have now found via your suggestion of call history on the moby. I was not aware there  was a charge by EE for itemised billing, we were previously with BT and that was a free standard service from BT, so will now review my EE contract as I do miss the itemised billing, so will probably leave EE and revert to BT at some time in the future.

[JohnMutley551]

 I have raised this subject previously couple on months ago, I actually managed to make contact with a human being on the phone, explained the problem but it has not been resolved.

  I am being charged £2.50 per month for itemised billing, but my paper bill arrives, no itemised calls.I go online to check my bill, same thing., I am shown as £2.50 as account charges, but no itemised calls. 

I am trawling around my EE account online but there is no reference or link shown as to how to access itemised billing.

Help please

[bristolian]

According to your previous posts above, you were not paying for itemised billing in July. Itemisation will only apply from the day it's added and not retrospectively. Are you saying that's not happening?

[Ali_A]

Hi @JohnMutley551 

Welcome to the EE Community

Having paper billing, itemised billing, or both incurs a £2.50/m charge to the bill. 
If your bill is arriving in the post but not showing any itemisation, Customer Service team will be able to update the settings for you. 

However Itemisation will only begin from the moment this has been activated. It's not possible to backdate the itemisation. 

You can reach Customer Service by calling 150 from your handset and first select option 2, followed by the options for billing services. 

Ali 

[JohnMutley551]

Thanks for your reply.   (Actually, I thought I had replied earlier, memory playing tricks perhaps, Oh the joy of maturing years!)

I have been in touch with a human being  few days ago at Customer Services, who confirmed I had been paying for itemised billing since March, and that I had contacted EE in July on the subject and been promised it would be rectified, (it hasn't) so that I would receiving yet another rebate on my bill, and she would email the Teccy Guys, (her words not mine) to resolve the problem.

I could do without the hassle, customers should not have to contact companies  to inform them of their inadequate service.

Thank you once again for taking the trouble to help me.

John.

[JohnMutley551]

Hello Ali,

Thank you for taking the trouble to reply.

I have been in contact with Customer Services who have confirmed I have been paying for itemised billing but not receiving the service. She stated she would arrange an appropriate rebate of my charges, and she would contact "The Teccy Guys" her words not mine to resolve the situation.

John.

[Ali_A]

@JohnMutley551 

You've done the right thing in getting in contact with Customer Service to get to the bottom of this. Once they have fixed the issue and missing details they'll reach out to you again to keep you updated. 

Thanks for getting back to us with an update. 

Ali 

[JohnMutley551]

I could weep!  I have today received the October billing, and yet again on page 4 I am charged £2.50 for itemised  billing, but no data of calls made/date/time which was free with BT, I wish I could go back to BT, not impressed with EE one iota.

I show my neighbours the bill in case I have may have overlooked something , their advice is break the contract,cut your losses,  and leave EE ASAP!