The EE Community

Help needed buyibg roaming add-on

Because ee has made it impossible to sign in to its app, with all its passcode (email AND phone, even with a password!!!) nonsense, I can't access the option to pay well over the odds for one day's Internet access.  Does anyone know how to get round ...

Cannot manage Digital Home features online

I  Cannot manage my Digital Home features online. I login to my ee account fine and select manage plans and manage Digital home but when I select (for example) Manage call Protect  I get ....Sorry! We couldn't find that page ...Any ideas where I shou...

Highest prices of all providers

Have been a transferee from BT to EE/BT: - the initial deal for broadband, phone and full TV package was reasonable. Six months into the 24 month contract, the monthly price has sky-rocketed as well as the actual service deteriorating, (TV box consta...

EE is not accepting my payment and my bill is now overdue

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frust...

VAT Removal from Order to Jersey

Hi, Today I bought one of the Nintendo Switch 2 consoles and paid for the order. I noticed that the VAT was not automatically removed and would like to find out how I would go about claiming this back? Jersey has its own GST and I would be paying thi...

Phoning uk from abroad

I am currently on holiday in Barbados and trying to ring home in the UK. My husband and daughter both have phones linked to my account and none of us can make calls. My husbands worked 2 days ago but now none of us can call. We have tried buying the ...

Missing data

Iv payed my bill and I seem to have no data even though I have paid the bill. Iv restarted my phone 4 times to make sure it wasn’t my phone messing around but I still have no data 

Not received Apple One activation link...!

my phone is normally off as I only use it for OTPs

I've been having the same problem for a while and my phone is normally off as I only use it for OTPs (it's a Nokia 1650 from 2008).