I have a group of credit notes on my account.

[mgarywalsh]

How do I use the credit notes against my bill... or does it happen automatically?

[Katie_B]

Hi @mgarywalsh. 

If you have credit on your account this will automatically be used against your bill. 

Katie 🙂

[mgarywalsh]

So, why do they give me physical "credit notes" to download.. ?  Why not just amend the entries on the account?

[Katie_B]

Hi @mgarywalsh. 

I'm not sure why this would be. 

Usually a credit is used against future bills till the credit has been used up. 

Is this for an EE account or a BT account?

Katie

[mgarywalsh]

EE

[Katie_B · Accepted solution]

If you get in touch our customer care team will be able to see why you have been sent credit notes @mgarywalsh. 

Katie