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How do you calculate 14%?

amilashanaka
Investigator
Investigator

‎06-05-2023 07:41 AM

How do you calculate 14%? It counts device price too. ?, device i got 1 year ago is now 11 pounds extra. I hate EE, 100% dissatisfied with EE. When I contact customer care, they explain that other mobile vendors have increased. However, I have been using the O2 package for over a year, and the prices have never increased. Shame on you, EE you cheating customers

 

 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎06-05-2023 08:09 AM

@amilashanaka   o2 have increased their contract tariffs by 17+ percent so don’t say they haven’t.   would you like to see this if so click HERE 

  o2 like EE and others have a yearly price increase. 

 The price increase is using Decembers CPI rate that was 10.5% and as per your contract it’s CPI plus 3.9%.    You did read that contract?   And if you didn’t want your device to be part of that contract then you should have taken out a FLEXPAY tariff.  There where your device is separate to your call/text/data contract but you purchase the device over a longer period.  Just like o2 offer.    Did you request that tariff? 
 
 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.