Discounted absuerd in my bank account

Vcolle
Visitor

Good afternoon ... I made a purchase of a sansung s23 ultra 5g ... with entry in the value of 30 pauds and in the promotion the monthly value is 73.90 for 2 years in the plan .. came discounted in my bank account value absurd value of 273 pouds ... I need urgently clarification of the EE because of this value is to know where the EE has done these absurd calculations ... I will in court seek my rights case and do not send me the reimbursement of the money that was injured ... I want to understand what I calculate the e and did to discount in the direct debit of my bank account ... I await EE return with urgency

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

There is no account access on this forum - you'll need to contact CS on 150 from your mobile.

Christopher_G
EE Community Support Team

Hi @Vcolle 

Welcome to the community. 

I would definitely recommend following @bristolian's advice to speak to our Mobile Care team so that we can look into this for you.

Chris