Friends and family

[Nico122]

Is the 30% friends and family discount no longer applied to devices and only the airtime? 

I can’t find it anywhere on the website? 

[Aaron47c]

Hi, yes I can only see flexpay, so the f+f employee code only takes discount from the tariff, not the device?

It's dissapointing  ee have taken this route since it was the reason I left Vodafone and transferred to ee

Thanks

[Katie_B]

Hi @Aaron47c. 

Flex Pay is not the only option for our pay monthly customers. 

I have sent you a private message for more details. 

Katie

[Aaron47c]

Currently on the website and app flex pay is the only option for the s23 ultra I wanted,  and now the shop is down again 

The price shown to me at the moment is about 70% more expensive than other providers, and I have broadband and another line with ee. Its not very competitive 

Is there any estimate as to when the online shop be fixed?

Thanks 

[Phuntr]

I’d love a private message about this too thanks 🙂

[Christopher_G]

Hi @Phuntr 

If you're looking to upgrade to a standard plan, I recommend speaking to our Mobile Care team, or popping into your nearest EE Store.

Chris

[Aaron47c]

The problem is you can't use a discount code over the phone or in store. So is the f+f code now unusable on devices?

Thanks

[revollucion]

Hi Kattie. 

Is the 30% friends and family discount no longer applied to devices and only the airtime? I am able to access standard plans from my phone over website where it is applied to device and plan but I cant access it same way from computer.  From computer only option to upgrade I have is Flexi pay and then 30% is applied only to plan. 

Can u assist me how to look at it from my PC or my EE app on phone?

Thank you

[James_B]

Hi @Aaron47c and @revollucion,

We've flagged this issue with our online shop team and it is currently under investigation.

We appreciate your patience while this issue is resolved.

James

[cserdar]

Hi there,

I have the same problem. Can you please tell me how I can apply the discount on the device as well?

Thank you,

Regards.

[James_B]

Hi @cserdar,

Welcome to the EE Community. 🙂

If you already have a friends and family discount on your account, please get in touch with our upgrades team on 150.

Thanks

James