Flex pay

StokesyR1123 · ‎15-12-2023

Hi All

i am on my first month of flex pay after upgrading to a different phone - so am I correct that the payment for the phone and flex pay will come out of the same direct debit it always has with EE or do I have to set up a new direct debit? I have a card linked to the account that will take money out at the right time every month?

TheDinosaur1987 · ‎15-12-2023

Hello @StokesyR1123

When you take out a Flex Pay Contract you will have two separate agreements. One for the Tariff and one for the Device. These come out as separate Direct Debits.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I'm currently using a Samsung Galaxy S23 Ultra

View solution in original post

TheDinosaur1987 · ‎15-12-2023

Hello @StokesyR1123

When you take out a Flex Pay Contract you will have two separate agreements. One for the Tariff and one for the Device. These come out as separate Direct Debits.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I'm currently using a Samsung Galaxy S23 Ultra