The EE Community

Kicking someone off my wifi

Hi, someone is piggybacking my wifi and i need to kick them off. Is here a way to do this without changing the password?

Positive experience of upgrade from 900Mbps to 1.6Gbps with Digital Voice

EE recently agreed to upgrade me from 900Mbps to 1.6Gbps. They now offer digital voice with 1.6Gbps.I was offered the takeover method which is generally only offered to customers with a high monthly spend with mobiles etc, or those who haven't upgrad...

Been trying to return a phone for 3 weeks

I tried to add a phone to my sim only contract online, but ended up accidently ordering a new phone and contract, sorted that and EE said they'd send a return bag, then while on holiday it still hasn't arrived, so arranged another, also didn't arrive...

Hi can someone help me to swap my broadband package to the friends and family package.?

Need to delete old accounts from EE.

Hello,I have the following issue, every time I phone EE tech support I have to wait for them to find the right account, when I asked why, they tell me that there are old account that have been closed but still listed on there database, when I asked t...

Contacting customer service to move to SIM Only

Hi , I tried to speak to someone on Saturday during the day and at 6.38 this evening and it said offices are shut. Do you know the actual hours to speak to someone about downgrading to a sim only contract thanks 

Existing expensive contract. Would like to change to cheaper tariff

My All Rounder tariff is horrendously expensive for some reason and cost has soared over past few years.  Want to change to cheaper tariff, but can't see how to do it as an existing customer.  Certainly don't want to add another line.

EE took money in error and still haven't paid it back

Hi. Has anyone else had money taken from their bank account in error only to be told, more or less, we will pay it back when we want? I had over £300 taken in error over two weeks ago and despite 3 phone calls and now hours on the phone to EE I still...

Flex pay message

Hiya. I have just received a message from 150 saying that I have an upcoming bill of over £900 from Flex Play. I immediately assumed it was spam however the number is genuine and there is no link to click to suggest a phishing scam. I am so confused ...