Extra Charges - What on earth is going on at EE???
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10-06-2023 03:43 PM
So....last month - extra charges applied for calls not made to Canada? Long conversation to Customer Services. assured a credit would be applied to my account for this month (I pay by direct debit).
This month...extra charges again no credit - a call to South Africa?? I don't even know anyone there let alone be daft enough to use a mobile phone call instead of a WhatsApp call.....
Agent said 'computer can't be wrong'......oh so I'm a liar then! !
Another 30 mins wasted on the Online Chat - who have no record of last months nightmare and promises made to reimburse me. Meanwhile - EE continue to take what they like from my bank account.
Firstly, this is criminal. Secondly, prior to their plans price increase I never had any issues. Whatever they have done as part of that update is causing mayhem, stress and why is nobody listening. I asked for a Manager who apparently also says nothing they can do only have this months account checked (you are missing the point here!!)......utterly disgraceful....utter sham.
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10-06-2023 05:29 PM
There is no account access on these forums. You'll need to speak to EE CS on 150 about the issue.
You can complain here:
Thanks.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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10-06-2023 06:58 PM
It's not at all uncommon for people to get confused between direct-dialled voice calls and those "calls" which made through apps such as Messenger & co. Those are not dialled or handled (by either a phone or the network) as voice calls, and thus cannot be confused by the billing system.
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28-06-2024 05:18 PM
I am having the same issue and they keep saying the call was done from my number, but I don't even have any records of the call. This is ridiculous, they need to refund me as I am being ripped off 😒
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28-06-2024 08:19 PM
@fernandocampos You need to call customer services then.

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